SHIPPING & RETURNS

Shipping Policy

Welcome to Arctic Vault! Our shipping policy is designed to provide you with the best possible purchasing experience. We carefully handle the packaging to ensure the safe delivery of your items and ensure it arrives at Australia Post in the best condition.

At Arctic Vault, we want you to be completely satisfied with your purchase. We do not offer a full refund for change of mind, however if for any reason you've had a change of heart or are dissatisfied with a product, please contact us. We will try our best to satisfy our customers and wish to build trust and confidence in your shopping experience with us.

AUSTRALIA

We offer standard shipping at a flat rate of $10.00 Australia wide. For those who can't wait, express post is available for $18.95 Australia wide. The shipping costs are calculated at checkout, so you can have full transparency about the expenses involved. All orders will receive a tracking number via email to ensure you know when to expect arrival. Orders exceeding $300 in value may require signing upon delivery to ensure your goods are delivered.

NEW ZEALAND

We offer standard international shipping to New Zealand at a rate of $25.95. Express post is also available for shipments to New Zealand for $40.95. The shipping costs are calculated at checkout, so you can have full transparency about the expenses involved. All orders will receive a tracking number via email to ensure you know when to expect arrival.